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Andra

Andra C.

  • Wigan,
  • Account Management Professional
21 days ago
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Resume summary

Versatile professional noted for revitalising critical accounts and enhancing customer experience through proactive communication, innovative problem-solving, and implementation of new operational processes. Experienced in identifying high-margin value-added services, establishing financial reporting frameworks, and developing SOPs to reduce error rates, eliminate clarification tickets, and improve Net Promoter Scores (NPS) across various account portfolios. Resourceful change agent skilled in

Experience

Customer Account Manager
3P Logistics
2023 - today
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Client Services Manager
Staci UK
2022 - 2023
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[redacted]
*** *******
2020 - 2022
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[redacted]
****** *****
2019 - 2019
[redacted]
*** ******* * ***** ***********
2019 - 2020
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[redacted]
***** *********** * ***** ** ****
2017 - 2017
[redacted]
****** *****
2017 - 2019
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[redacted]
***** ******* **** * ***** ***** ****
2015 - 2017
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[redacted]
***** ******** ********
2013 - 2014
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In order to view additional information about work experience, the applicant's contact details must be disclosed.

Education

| כללי
CustomerSuccessU.org
2025 - 2025
| כללי
CustomerSuccessU.org
2025 - 2025
| כללי
CustomerSuccessU.org
2025 - 2025
| כללי
Wigan & Leigh College
2025 - 2025
| כללי
National College „Mihai Emines
2025 - 2025

Skills

0 Account Management
0 Customer Experience Enhancement
0 Financial reporting & analysis
0 Project Management
0 Process Design & Implementation
0 SOP Creation & Documentation
0 Crisis Account Recovery
0 Teamwork & Collaboration
0 Client Relationship Development
0 Value-added Service Development

Endorsements

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My languages

English | Native tongue level
Romanian | Native tongue level