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Arokia Maria

Arokia Maria A.

  • Brent,
  • Senior Process Executive
1 month ago

Resume summary

Customer-focused and results-driven professional with strong experience in IT-enabled services and financial customer support. Contributed to the Google Duplex project at Cognizant, supporting AI voice interaction development through accurate conversational testing and quality assurance. Previously served as a Collections 360 Representative for Synchrony Financial, effectively resolving customer account issues, negotiating payment solutions, and maintaining compliance standards. Skilled in

Experience

Senior Process Executive
Cognizant Technology Solutions
2021 - today
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Representative - Collections
Synchrony Financial
2024 - 2024 [7 months]
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Education

אחר | כללי
St. Francis Degree College
2018 - 2021
אחר | כללי
St. Francis Jr. College for Wo
2016 - 2018
אחר | כללי
St. Alphonsa’s High Scho
2016 - 2016

Skills

0 communication
0 Active listening
0 Adaptability
0 Analytical thinking
0 Teamwork
0 Mentorship
0 MS Office Suite (Advanced in MS Excel)
0 AI-driven Data Processing

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My languages

English | Native tongue level
French | Basic level