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Cheryl

Cheryl J.

  • Birmingham,
  • Senior Business Analyst – Process Mapping & Transformation
1 day ago

Resume summary

Process-focused Senior Business Analyst with extensive experience mapping, analysing, and redesigning end-to-end business processes across CRM, ERP, and billing transformations. Skilled in translating complex workflows into clear documentation (BPMN, SIPOC, value stream maps) to drive automation, digitalisation, and compliance. Adept at bridging business and IT teams, facilitating workshops, and ensuring process improvements deliver measurable efficiency and adoption outcomes. Recognised for

Experience

Property & Community Projects
2025 - today
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Product Marketing Manager
Phidex (acquired by ESG Global)
2024 - 2025 [11 months]
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[redacted]
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2023 - 2024 [4 months]
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[redacted]
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2021 - 2024 [2 years and-8 months]
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[redacted]
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2020 - 2021 [8 months]
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[redacted]
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2018 - 2020 [2 years and-7 months]
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[redacted]
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2016 - 2018 [2 years]
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[redacted]
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1998 - 2016
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In order to view additional information about work experience, the applicant's contact details must be disclosed.

Education

אחר | כללי
Open University
2025 - 2025
Forensic Psychology (In Progress)
אחר | כללי
Pragmatic Institute
2025 - 2025
PMC I & II

Skills

0 Advanced Excel
0 Power BI
0 SQL
0 Waterfall
0 Agile (Scrum / Kanban)
0 Customer Journey Mapping
0 Process Re-engineering
0 Data Strategy & Governance
0 Digital Transformation
0 Business Analysis
0 Data Analysis, Migration, and API Mapping
0 Stakeholder Engagement & Workshop Facilitation
0 UAT Strategy, Traceability & Governance Frameworks
0 Requirements Gathering & Business Readiness
0 Workflow Design & Automation
0 Process Mapping & Optimisation

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