Hafsa O.

England,

IT Support Specialist

1 month ago

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Resume summary

Motivated and certified IT Support Technician with 2 years of hands-on experience delivering first and second line technical support in fast-paced environments. Proficient in troubleshooting issues related to Microsoft 365, Active Directory, VPN, mobile device management, and remote support tools. Known for strong customer service, a proactive attitude, and resolving technical incidents efficiently while maintaining high user satisfaction.

Experience

1st / 2nd Line IT Support Technician

Global Net

2023 - today

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Receptionist / Dental Nurse

HDC Dental Clinic

2020 - 2022 [2 years and-5 months]

In order to view additional information about work experience, the applicant's contact details must be disclosed.

Education

אחר | כללי

NLDC

2025 - 2024

אחר | כללי

Bsix School

2025 - 2020

Skills

0 Email: Exchange and Outlook client

0 Remote Tools: TeamViewer/SCCM

0 Cloud Services: Azure, AWS, Office 365

0 Collaboration: Teams, Slack

0 Antivirus: Sophos, McAfee, Norton

0 Laptops: Dell, Toshiba, HP

0 MDM: Microsoft Intune

0 VPN: Fortinet

0 Active Directory: 2016/2019/2022

0 Videoconferencing: Zoom/Teams

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