I am a strong-minded individual who takes pride in any task that is given to me whilst providing outstanding customer service. I have consistently met and exceeded service metrics such as customer service, first contact resolution rate and sales targets. Subsequently on the back of my consistent performance I have been given many opportunities from operating in an offline capacity, to coaching advisors to maximise performance. Having worked in these roles, it has given me the ability to adapt
Resume summary
Experience
Customer Order management/FND Service desk team
Openreach2020 - today
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Executive Complaints Resolution Team
BT Consumer2020 - 2020 [8 months]
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[redacted]
** ********2019 - 2020 [1 years and-2 months]
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[redacted]
*********** **** ******2017 - 2019 [2 years and-3 months]
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[redacted]
****** ** *** ****** ******** *****2016 - 2017 [8 months]
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Education
אחר
| כללי
Joseph Chamberlain College
2013 - 2014
אחר
| כללי
Holte Visual and Performing Ar
2008 - 2013
Skills
0
communication
0
Planning and Organisation
0
Problem Solving
0
Openreach Systems: COSMOSS
0
Proficiency in Microsoft Word
0
Excellent Communication
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