With years of experience in both large global enterprises and startup companies. I built, managed, and developed successful support teams (Locally and abroad) keeping CSAT at the highest level by meeting SLAs and setting KPIs driven by customer succe
Shay Golan
- כפר סבא, Israel
- Head of Support
- 15 years
1 month ago
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Resume summary
Experience
Head of support
Kaymera2019 - 2023 [4 years and-7 months]
Director of product delivery
Manna Irrigations2017 - 2019 [2 years and-2 months]
Education
מנהל עסקים , יזמות
| תואר שני
Swinburne University of Techno
2004 - 2006
מדעי ההתנהגות , תקשורת
| תואר ראשון
מכללה למנהל
1996 - 1999
Skills
0
CSM
0
Scrum master
0
KPI
0
management
0
CSAT
0
SLA
0
Training Skills
0
Customer Success
0
Customer service - Customer relations
0
Customer Support Specialist
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My languages
Hebrew |
Native tongue level
English |
Good level